If you’re living in a flat the utilities may be included in the rent or you may be paying a particular amount as part of the maintenance that takes care of the uninterrupted supply of gas, water, electricity and home heating. However, if you are planning to rent or buy a house, it is important to know how to manage these supplies and whom to contact for such services.
The procedures and suppliers are rather different for those residing in the Luxembourg City and for those living in the neighbourhoods. This article will help you understand what you need to know to set up a household in the Grand Duchy. Read on to find out more about the water, gas and electricity suppliers and services here in Luxembourg.
Almost all the households in Luxembourg are connected to the public water supply provided by the Service des Eaux of the commune. Utmost care is taken to treat the water in order to provide the residents with safe water. Therefore, it is harmless to drink tap water in Luxembourg. Two-thirds of the water supply come from the countries underground sources and one third is sourced from the surface water from the of the Sûre lake, processed by the SEBES. For more information about water distribution in Luxembourg click here.
It is important for you to apply at least a week in advance before you move. For all details regarding water supply, new connection, disconnection etc, you should contact the water service department at your local commune.
For payments and billing related information, contact: Service Lecture des Compteurs de la Ville de Luxembourg, tel: 47 96 41 92
Gas and Electricity
The gas and electricity trading activities of the Grand Duchy are carried out by Enovos and the gas and electricity network management is supported by Creos. Leo (Luxembourg Energy Office) takes care of all the gas and electricity connections and billings in the Luxembourg City. Again, it is important for you to apply at least a week in advance before your move.
For gas and electricity supply and new connections in Luxembourg City, contact: Leo S.A., 9 Boulevard Roosevelt, L-2450 Luxembourg, email: firstname.lastname@example.org; Free Call: 8006-4848 ; tel: (+352) 2639-4848.
If you are living outside Luxembourg City, contact Enovos for all your gas and electricity needs at: Enovos, 2 rue Thomas Edison, L-1445 Strassen, email: email@example.com ; Free Call: 8006 6000 ; tel: +352 2737 6000
Other electricity suppliers for residential homes are:
- Eida s.a.
Email: firstname.lastname@example.org, Tel: +352 26 47 47
6 Jos Seylerstrooss, L-8522 Beckerich, Luxembourg
Email: email@example.com ; Tel: +352 – 32 00 72 – 33
25, rue G.-D. Charlotte, B.P. 22, L-750, Mersch
- NordENERGIE S.A.
Email: firstname.lastname@example.org ; Tel: 2762328-0
BP 22, L-2010 Luxembourg
Email: email@example.com ; Tel: 27620740-0
BP 401, L-2014 Luxembourg
12, rue Xavier Brasseur, L-4040 Esch-sur-Alzette
Email: firstname.lastname@example.org ; Tel: +352 26 783 787-686 (Service)
Email: email@example.com ; Tel: +352 26 783 787-01(Administration)
The gas supply system is different in regions outside the Luxembourg City. The direct supply of gas through pipelines is not always available in some communes so they may rely on the propane gas tanks (or mazout – see below). Therefore, it is usually best to contact your local commune for information on the authorised local suppliers. Your landlord may also be able to help you in this regard, especially if you have to store gas in tankers.
Other gas suppliers for residential homes are:
Tel: +352 – 55 66 55 – 1
150, rue Jean-Pierre Michels, L – 4243 Esch/Alzette
- Ville de Dudelange
Email: firstname.lastname@example.org ; Tel: 516121-1
Place de l’Hôtel de Ville, L-3590 Dudelange
As mentioned, some communes are not yet connected to gas pipelines and so your heating and hot water will run on mazout (fuel oil). There are various companies that supply and delivery mazout to households. You can find all the service providers on www.editus.lu by searching under “mazout” or “oil and fuel”. You pay per litre.
If you are a tenant, you should check with your landlord how many litres your mazout tank requires, how to check how much is in the tank, how often you need to fill up the mazout tank, how to access the tank for the supplier, and who their preferred supplier is. If you are buying a home that has a mazout tank the current owners should be able to provide this information. Otherwise contact any of the mazout companies that do home deliveries in Luxembourg and they will be able to explain the procedure. The important thing is to make sure you keep an eye on your mazout levels in the winter so you don’t run out of fuel! And note that often the larger quantity of fuel you order the lower the price per litre, so it’s cheaper and more convenient to fill up once or twice a year rather than little and often.
- To make matters more simple and avoid going through the whole process of applying for a new connection, you may ask your house owner or the previous tenant to transfer the account on your name. This is a better option and a quick arrangement. You may contact the concerned service centre for more information.
- Make sure that your appliances and devices accept 230 Volts at 50 Hertz as this is the standard voltage supply in Luxembourg; otherwise, you may need a voltage converter.
- Before you apply for any connection (water, gas or electricity), you will be asked to submit some documents such as your passport or residence card along with your bank details so that the billing can be routed directly to your account. Make sure you have this information ready before you approach for these services.
- Electricity bills are generally sent out once in every two months and payment can be made either by direct debit (domiciliation) or bank transfer (virement).
- Meter reading is generally taken once every year and the billing is distributed accordingly. If the consumption is unusual during a particular period, the provider may decide to take an interim reading. But if you know in advance that you may be using more than usual, you may approach the service provider for more information. If you are not available during their visit, a postcard with the next appointment date and time will be left in your mailbox.
- Home heating in Luxembourg is either supplied by gas electricity or mazout (fuel oil). So make sure you have this information when you move into a new house. If your house runs on mazout then make sure you arrange for refuelling before you run out, especially in the winter. Also know who will be responsible for maintaining the heating systems.
- For technical assistance such as installations, troubleshooting and emergency services with respect to gas and electricity units, contact: Creos Luxembourg S.A. Open 24hours 7days Free Call: 8002-9900 (electricity) ; 8007-3001 (Gas) Email: email@example.com ; Infoline2624-2624 2 Rue Thomas Edison, L-1445 Strassen, Luxembourg.
- In case of any emergency, just call 112 for guidance and help!
Featured photo: Fré Sonneveld/unsplash